A question has arisen this week about the warranty obligations on Saxgourmet Model Six (that's the discontinued one, not the current production) and Orpheo saxophones. For the record, now and forever, here's my position on this matter.
Steve Goodson Woodwinds LLC is fully responsible for any and all warranty claims on all Saxgourmet Super 400, Saxgourmet Category Five, Saxgourmet Voodoo Rex, and Saxgourmet Baritone instruments manufactured by us. In adddition, we accept full warranty responsibility for all Saxgourmet Saxellos manufactured by us.
We do NOT accept any warranty obligation for instruments manufactured by Orpheus Musical Instruments LLC, Orpheus Music Inc., or any of their successor companies, or for any instruments sold by them. They manufactured them, they sold them, they are responsible. Look on your bill of sale or invoice and see who you did business with, it's as easy as that. I also don't accept warranty claims for Selmer, Yamaha, Keilwerth, Cannonball, Antigua, or any other company. I didn't manufacture any of those horns, either. Look to who you bought from to satisfy your claim.
True, we own the Saxgourmet and Steve Goodson Model brands. We do not own the Orpheo or Vespro brands. Our company never manufactured any horns under the name Orpheo or Vespro, and we never manufactured any Saxgourmet Model Six horns. All of those were made by Orpheus, and the warranty liability lies strictly with them.
We can help you with parts for the Saxgourmet and Steve Goodson Model series, since we are in regular contact with the factories that actually did the construction.
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